Privacy policy

Last updated 2026-10-14.

Who we are

Leelo (leelo.pk) is an online service in Pakistan that gives car showrooms a public page for their stock. In this policy “we” means Leelo.

What we collect

From sellers and their staff

• Account details: name, email address and a scrambled (hashed) password.
• Showroom details: showroom name, description, logo, phone and WhatsApp numbers, and — if added — city, address, opening hours and a map link.
• Listings: car details, photos, prices, and a history of changes such as price updates and when a car was published or sold.

From buyers and visitors

• Buyers can browse without an account. To chat with a seller on Leelo you sign up with your name and mobile number, which we check with a one-time code.
• If you report an ad, we store the reason you chose, any note you write, the time, and a scrambled version of your internet (IP) address. We cannot turn it back into your address; we only use it to stop the same person sending many reports.
• We count how many times ads and showroom pages are viewed and how often people tap WhatsApp, call or share, so sellers can see how their ads do. We don't use cookies for this. We store a code made from your connection that changes every day, so we can't tell it's you on another day. Counts older than 90 days are kept only as daily totals. If your browser sends a “do not sell or share” signal (Global Privacy Control), we don't count your visits.
• If you follow a showroom or follow Leelo for daily updates, we store a browser notification address and — for showrooms — the list of showrooms you follow. It is not linked to your name, phone number or account. Unfollow everything, or turn off notifications for Leelo in your browser, and it is deleted.
• Our servers keep short technical logs (such as the page requested and the time) to keep the service secure and working.

Chats between buyers and sellers

• When you use Chat, we store the messages, when they were sent and read, which ad they are about, and anyone you block. The seller sees your name, whether your number is verified and when you joined. They never see your phone number or email unless you send it.
• Messages that mention advance payment, ID cards, bank details or outside links get an automatic safety warning. Nobody reads them for this; a program checks the text.
• If you allow chat notifications, we link this browser's notification address to your account. Notifications name the sender and the ad, never the message. Signing out on this browser stops them.

Cookies

We only use cookies to keep you signed in. Counting views and taps does not use cookies. We do not use advertising or tracking cookies. If that ever changes we will ask first.

Why we use it

• To show each showroom's page and cars to the public.
• To let sellers sign in, manage stock and reset their password.
• To review reported ads and remove ones that break our terms.
• To understand how cars are priced and sold over time, using data without personal details.
• To show sellers how many people viewed their cars and contacted them.
• To send browser notifications you asked for — when a followed showroom lists a new car, or a daily summary of new cars on Leelo.
• To deliver chats, tell you about new messages, and keep chat safe from spam and scams.

We do not sell personal information.

Who can see it

• Everyone: showroom pages and car listings, including the phone and WhatsApp numbers a seller chooses to publish. That is the point of the service.
• Our team: account details and reports, only to run and support the service.
• Chats: only the buyer and the seller's showroom team (its owner and staff). Our team opens a chat only when someone in it reports it, and every time they do is recorded.
• Service providers: companies that host our servers, deliver our web traffic, store photos and send emails, only as needed to provide those services.
• Authorities: when Pakistani law requires it, for example under the Prevention of Electronic Crimes Act 2016.

How long we keep it

• Seller accounts: while the account is active, and a reasonable time after it closes.
• Listings stay online as “sold” pages so shared links keep working. Price history is kept for market statistics, without personal contact details once an account is deleted.
• Reports: up to 24 months.
• Chats: deleted 12 months after the last message. A reported chat is kept until the report is reviewed, and for 90 more days in case of an appeal.
• Raw view and tap records: 90 days. After that only daily totals per car and showroom remain.
• Technical logs: a short period, usually a few weeks.

Your choices

You can ask us for a copy of your information, to correct it, or to delete it. Sellers can edit most showroom and listing details themselves in their dashboard. For anything else, contact us. We will confirm who you are and reply within 30 days.

Security

Passwords are stored scrambled, connections are encrypted, and only authorised team members can see account details. No system is perfectly secure; if something goes wrong that affects you, we will tell you.

Children

Leelo is for businesses and adults. It is not meant for anyone under 18.

Changes

If we change this policy we will update the date above. Sellers will be asked to review important changes when they next sign in.